Commercial Maintenance Request

Prior to completing the maintenance request below, we would appreciate you referring to your Commercial Lease Agreement to confirm that it is the Landlord’s responsibility to carry out the repairs to the property.

Where your premises require property maintenance, please assist our team by providing as much detail as possible about the repairs as possible. Once we receive your request, we will contact the owner and arrange for a tradesperson to contact you to gain access at a mutually agreeable time.

In the event of urgent repairs, please contact our office immediately and we will attend to your situation as quickly as possible. If this is outside business hours, you should take whatever action is necessary to protect your goods and the property from further damage.
Please refer to the guide below to avoid any unnecessary call outs:

No Electricity/lights Or Power Points Not Working

Check the fuse/circuit breaker in the metre box as faulty appliances can ‘trip’ the safety switch.

To narrow down the source of the problem, turn off all appliances and machinery, reset the safety switch in the metre box. If the safety switch trips again whilst nothing is plugged in, contact
our property management team.

If there’s a fault in your street, contact your energy supplier.

No hot water

Have you arranged connection of your gas or electricity? If yes, please check the following list:

Electric hot water service

Check the fuse/circuit breaker in the metre box
Check the tap on the hot water system is turned on

Gas Hot Water Service

Check the pilot light. Most units are easily re-lit by simply following the instructions on the inside of the system.

Toilets

Blocked Toilet
Blockages are the responsibility of the tenant. Please Contact your plumber.

Leaking Toilet
Leaking seals on toilets are usually the responsibility of the landlord (unless stated otherwise on the lease). Contact our property management team.

Air Conditioner

Split System
No power/power light not illuminated

Check the meter box to ensure the safety switch hasn’t tripped.

Note: if the safety switch continues to trip when system is turned on, contact our property management team.

Check/replace the batteries in the remote control to ensure that they’re charged.
Contact our property management team

Note: Servicing the air-conditioner is the responsibility of the tenant (unless stated otherwise in the lease) and should be done at least six monthly. If the fault is caused by lack of servicing, you may be asked to pay for the cost of repair.

Blowing out warm/cold air

Has the system been serviced in the last six months. If not, contact your tradesperson.
Note: if the problem is not a result of servicing, please have the tradesperson contact our property management team before going ahead with major repairs.

Ducted System

Contact our property management team

Note: Servicing the air-conditioner is the responsibility of the tenant (unless stated otherwise in the lease) and should be done on a regular basis. If the fault is caused by lack of servicing, you may be asked to pay for the cost of repair.

Door Locks

Lost keys
Contact a locksmith. Stanley & Martin do not hold copies of commercial property keys.

Faulty lock
Contact our property management team.

Broken Glass

Contact a glazier.

Note: Plate glass (for whatever reason) is the responsibility of the tenant unless stated otherwise in the lease. This will be covered under your plate glass insurance.

Roof Leaks

Ensure your possessions are moved away from the area

Where possible place a bucket or similar item under the leak to limit damage

Contact our property management team
Note: Please be aware that the tradespeople are not able to get onto a roof in the rain. They will observe the situation and return at another time to fix the problem.

If you are still having a problem
You can log your maintenance request in one of the following ways:

  • Your Details

  • Maintenance Details

  • Please provide as much information of the repairs as possible